Privacy policy

Privacy Policy

Last updated: 20 August 2026

At The Career Library, we take your privacy seriously.

The Career Library operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Career Library is powered by Shopify, which enables us to provide ecommerce functionality and certain associated  services to you. This Privacy Policy describes how we collect, use, store, protect, share, delete personal information when you visit our website, purchase our digital products, use our professional CV or cover-letter writing services, complete forms, contact us and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We aim to collect and process only the personal information reasonably necessary to operate our business and provide our services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. This Privacy Policy should be read alongside our Terms & Conditions, Refund & Cancellation Policy and Cookie Policy.

1. Who We Are

The Career Library provides digital career resources and professional career-document services, including:

• eBooks;
• Career guides;
• CV templates;
• CV writing services;
• Cover-letter writing services;
• CV and cover-letter bundles; and
• Related career resources and services.

For the purposes of applicable UK data-protection law, the data controller is:

Trading name: The Career Library
Legal company name: Career Library Ltd
Company number: 17400897
Registered/business address:
Suite 134
5 Charter House
Lord Montgomery Way
Portsmouth
PO1 2SN
United Kingdom

Email: careerlibrary@hotmail.com

If you have any questions about how your personal information is handled, please contact us using the details above.

Information We Collect

2. Personal Information You Give Us, We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the order number, items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

3. Information Collected for CV and Cover-Letter Services

If you purchase a CV, cover-letter or related professional writing service, we may need additional information in order to complete your order.

This may include:

• Your current or previous CV;
• Employment history;
• Employer names;
• Job titles;
• Employment dates;
• Responsibilities;
• Career achievements;
• Education history;
• Qualifications;
• Professional training;
• Courses;
• Skills;
• Certifications;
• Career goals;
• Target jobs;
• Target industries;
• LinkedIn profile information;
• Portfolio or website information;
• Professional memberships;
• References or reference-related information where relevant;
• Documents you upload; and
• Other career information you choose to provide.

We ask customers not to provide information that is unnecessary for us to complete the service.

4. Sensitive Personal Information

You do not normally need to provide sensitive personal information for us to prepare a CV or cover letter.

Please avoid supplying unnecessary information relating to matters such as:

• Health or medical history;
• Religion or philosophical beliefs;
• Political opinions;
• Sexual orientation or sex life;
• Race or ethnic origin;
• Trade-union membership;
• Genetic or biometric information; or
• Criminal convictions or offences.

If sensitive information is voluntarily supplied and is not required to perform the service, we may delete, redact or disregard it.

Where applicable law requires an additional condition before sensitive information may be processed, we will only process that information where an appropriate lawful basis and condition exists.

5. Payment and Financial Information

Payments are generally processed by Shopify and/or third-party payment providers.

Depending on the payment method selected, these providers may process information including:

• Your name;
• Billing address;
• Payment method;
• Card information;
• Payment confirmation;
• Transaction details; and
• Other financial information required to process the payment.

The Career Library does not necessarily receive or store your complete payment-card details.

Payment providers process information in accordance with their own privacy and security arrangements.

6. Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Device type;
• Browser type;
• Operating system;
• Network information;
• Approximate geographical location;
• Pages viewed;
• Products viewed;
• Items added to a basket;
• Referring website;
• Date and time of visits;
• Website interactions;
• Device or browser identifiers; and
• Cookie and similar technology identifiers.

This information may be collected through Shopify, analytics providers, advertising technologies, cookies and other service providers.

Please see our Cookie Policy for further information.

7. Sources of Personal Information

We may collect personal information:

• Directly from you;
• When you purchase a product or service;
• When you complete an online form;
• When you create or use an account;
• When you contact us;
• Automatically through your use of our website;
• Through cookies and similar technologies;
• From Shopify;
• From payment processors;
• From service providers acting on our behalf; and
• From partners or other third parties where permitted by law.

How We Use Your Personal Information

8. Processing and Fulfilling Orders

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Our lawful basis will generally be that the processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

9. Providing CV and Cover-Letter Services

Information submitted for professional writing services may be used to:

• Understand your career history;
• Understand your experience and qualifications;
• Prepare your CV;
• Prepare your cover letter;
• Tailor documents towards particular roles or industries;
• Identify relevant skills or keywords;
• Contact you where clarification is required;
• Complete requested revisions;
• Perform quality checks; and
• Deliver completed documents.

Our primary lawful basis for this processing is that it is necessary to perform the service you have purchased.

We will not use information submitted specifically for your professional writing service for unrelated purposes unless we have an appropriate lawful basis.

10. Customer Support and Communications

We may use personal information to:

• Respond to enquiries;
• Resolve problems;
• Process revision requests;
• Investigate complaints;
• Provide technical assistance;
• Communicate regarding an order; and
• Maintain records of important customer communications.

Depending on the circumstances, our lawful basis may be performance of our contract with you or our legitimate interests in supporting customers and operating our business.

11. Security and Fraud Prevention

We may process limited information where reasonably necessary to:

• Authenticate users;
• Detect suspicious transactions;
• Prevent fraud;
• Protect our website;
• Protect customer accounts;
• Detect malicious or illegal activity;
• Investigate misuse;
• Enforce our terms and policies; and
• Establish, exercise or defend legal claims.

Where applicable, we rely on our legitimate interests in protecting our customers, systems and business.

12. Legal, Tax and Accounting Requirements

We may process and retain certain information to:

• Maintain accounting records;
• Maintain transaction records;
• Meet taxation requirements;
• Comply with applicable law;
• Respond to lawful regulatory or government requests;
• Resolve disputes;
• Enforce agreements; and
• Establish, exercise or defend legal claims.

Where required, our lawful basis will be compliance with a legal obligation or our legitimate interests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Marketing and Advertising

13. Marketing Communications

If you subscribe to The Career Library newsletter or otherwise agree to receive marketing communications, we may use information such as your name and email address to send information about:

• New eBooks;
• Updated products;
• New career resources;
• Promotions;
• Discounts;
• Product launches; and
• Other Career Library news.

Where required, we will rely on your consent to send marketing communications.

You may unsubscribe at any time using the unsubscribe link contained within an email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications about an existing order or service.

14. Advertising

We may use information about how visitors interact with our website to understand the effectiveness of advertising and, where permitted, to provide or support personalised advertising.

Shopify and certain advertising or marketing partners may process information relating to your interactions with our store and other websites.

Where required by applicable law, non-essential advertising or tracking technologies will only be used after appropriate consent has been obtained.

15. We Do Not Sell Your Personal Information

The Career Library does not sell customer personal information.

In particular, we do not sell:

• Customer CV information;
• Employment histories;
• Qualifications;
• Education information;
• Career histories; or
• Information supplied for the purpose of completing a professional writing service.

Where service providers process information on our behalf, they may process information only for the relevant service and subject to appropriate arrangements where required.

Sharing Personal Information

16. Service Providers

We may use trusted third-party providers to operate parts of our business.

These may include providers of:

• Ecommerce services;
• Shopify services;
• Payment processing;
• Online forms;
• Email delivery;
• Cloud storage;
• Customer communications;
• Website analytics;
• Advertising services;
• Fraud prevention;
• IT services;
• Technical infrastructure; and
• Other software or technology services used to support our operations.

These providers may process limited personal information where necessary to perform their services.

We aim to provide service providers only with the information reasonably necessary for the relevant purpose.

17. Our Relationship With Shopify

The online store and Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

18. Business and Marketing Partners

Where permitted by law, we may share limited information with business or marketing partners who help us:

• Operate our website;
• Analyse website performance;
• Measure advertising;
• Conduct marketing;
• Improve our Services; or
• Provide functionality requested by customers.

These organisations may process information in accordance with their own privacy policies where they act independently.

19. Legal Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Comply with a court order;
• Respond to a lawful request from law enforcement;
• Respond to a regulator;
• Protect our legal rights;
• Prevent fraud;
• Protect customers or other persons;
• Enforce our Terms & Conditions; or
• Establish, exercise or defend legal claims.

We will not disclose personal information to authorities without a lawful reason to do so.

20. Business Transfers

If The Career Library or the business operating it is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred where reasonably necessary as part of that transaction.

Any such processing will remain subject to applicable data-protection law.

CV and Cover-Letter Information

21. How We Treat Career Information

Information submitted for CV and cover-letter writing services is treated as confidential customer information.

We use this information primarily for the purpose of completing the service purchased.

We do not make customer career information publicly available.

Access should be limited to persons and service providers who reasonably require access for the purpose of completing, delivering or supporting the customer’s order.

22. Deletion of CVs and Working Documents

We do not intend to retain customer CVs, uploaded career documents or working copies indefinitely.

Once:

• The order has been completed;
• Requested revisions have been completed;
• Any reasonable customer-service period has ended; and
• The information is no longer required for an active complaint, dispute, legal requirement or other lawful reason,

we may securely delete or destroy working copies of CVs, cover letters and career information in accordance with our retention procedures.

Customers should therefore retain their own copies of completed documents.

We cannot guarantee that we will be able to provide replacement copies after information has been deleted.

23. Order Records We May Retain

Deleting working CV information does not necessarily require us to delete every record associated with the transaction.

We may retain limited records including:

• Customer name;
• Email address;
• Order number;
• Product or service purchased;
• Purchase date;
• Amount paid;
• Invoice information;
• Payment transaction references;
• Customer-support correspondence; and
• Records required for tax, accounting, fraud-prevention or legal purposes.

Such records will only be retained for as long as reasonably necessary for the relevant purpose.

Retention of Your Information and Security

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

24. How Long We Keep Personal Information

We do not intend to keep personal information for longer than reasonably necessary.

Different categories of information may be retained for different periods.

Factors we consider include:

• Why the information was collected;
• Whether the service has been completed;
• Whether revisions remain outstanding;
• Whether a customer account remains active;
• Legal and accounting requirements;
• Tax obligations;
• Fraud-prevention requirements;
• Whether a dispute is ongoing; and
• Applicable limitation periods.

We may periodically review information and delete or anonymise information that is no longer required.

25. Protecting Your Information

We take reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access;
• Accidental loss;
• Destruction;
• Disclosure;
• Alteration; and
• Misuse.

Measures may include, where appropriate:

• Password-protected systems;
• Access controls;
• Secure ecommerce infrastructure;
• Secure payment processors;
• Account authentication;
• Restricted access to customer documents;
• Appropriate cloud-service security; and
• Deletion procedures for customer career documents.

No internet-based system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

Customers should avoid sending highly sensitive or confidential information through insecure communication channels.

26. Data Breaches

If a personal-data breach occurs, we will assess the incident and take appropriate action in accordance with applicable data-protection law.

Where legally required, this may include notifying:

• The Information Commissioner’s Office; and/or
• Individuals affected by the breach.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

27. Information Processed Outside the United Kingdom

Some technology providers we use, including Shopify, cloud providers, payment processors and other software providers, may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate transfer mechanism recognised under UK data-protection law is used where required.

This may include:

• UK adequacy regulations;
• Approved contractual safeguards;
• The UK International Data Transfer Agreement;
• The UK Addendum to recognised contractual clauses; or
• Other lawful transfer mechanisms.

Technology-Assisted Services

28. Use of Artificial Intelligence

The Career Library may use artificial intelligence-assisted tools as part of providing certain professional writing services.

These tools may assist with tasks such as:

• Drafting or improving wording;
• Structuring career information;
• Tailoring documents towards roles or industries;
• Improving grammar, spelling and readability;
• Identifying relevant skills or keywords;
• Improving professional presentation;
• Reviewing written content; and
• Supporting quality assurance.

Where AI-assisted tools are used, we aim to provide only the information reasonably necessary for the relevant task and to minimise the amount of personal information processed.

We do not intentionally provide unnecessary sensitive personal information to AI providers.

Customers are therefore asked not to submit sensitive personal information unless it is genuinely necessary for their service.

AI-assisted output may be reviewed, amended and refined before completed work is delivered.

The use of AI does not remove The Career Library’s responsibility for providing the professional writing service purchased by the customer.

Depending on the technology used, limited customer information may be processed by third-party AI technology providers.

Where third-party AI providers process personal information on our behalf, we aim to use providers with appropriate privacy, security and data-protection safeguards and to limit the information provided to what is reasonably necessary.

We do not sell customer personal information to AI providers.

We do not intentionally use customer CVs, employment histories, qualifications or career information submitted for our professional writing services for the purpose of developing or training our own public artificial-intelligence models.

Personal information processed using AI-assisted tools remains subject to the protections, retention practices and customer rights described in this Privacy Policy.

29. Automated Decision-Making

The Career Library may use technology-assisted tools to support the preparation and review of career documents.

However, we do not use automated systems to make legally significant or similarly significant decisions about customers solely through automated processing.

Technology-assisted tools may support our writing process, but they do not determine whether a customer:

• Receives employment;
• Receives an interview;
• Receives a promotion;
• Receives an employment offer; or
• Achieves any other career outcome.

If our use of automated decision-making changes materially, this Privacy Policy will be updated where appropriate.

Your Data-Protection Rights

30. Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

31. Accessing Your Information

You may request a copy of personal information we hold about you.

Requests should be sent to:

careerlibrary@hotmail.com

We may need to verify your identity before releasing information.

32. Correcting Your Information

If personal information we hold about you is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it.

Customers using professional writing services should also notify us promptly if information provided through an order form is inaccurate.

33. Requesting Deletion

You may request deletion of personal information we hold about you.

Where the right to deletion applies, we will delete the relevant information.

However, we may retain information where:

• We have a legal obligation to keep it;
• It is required for accounting or tax purposes;
• It is required to resolve a dispute;
• It is required for legal proceedings;
• It is necessary to prevent fraud; or
• Another lawful exemption applies.

34. Restricting or Objecting to Processing

Depending on the circumstances, you may have the right to:

• Ask us to restrict certain processing; or
• Object to processing based on particular lawful grounds.

Please contact us if you wish to exercise these rights.

35. Data Portability

Where applicable, you may have the right to receive certain personal information you have provided to us in a structured, commonly used and machine-readable format.

In some circumstances, you may also have the right to request that this information be transferred to another organisation where technically feasible.

36. Withdrawing Consent

Where we rely on consent to process personal information, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

For marketing emails, you can normally withdraw consent by selecting the unsubscribe link contained within the email.

37. Exercising Your Rights

You may exercise applicable privacy rights by contacting:

careerlibrary@hotmail.com

We may ask for information reasonably necessary to verify your identity.

We will respond to valid requests within the timescales required by applicable law.

You will not be treated unfairly because you have exercised a lawful data-protection right.

Cookies and Website Technologies

38. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These may be used to:

• Keep the website functioning;
• Remember preferences;
• Operate shopping-cart functions;
• Process purchases;
• Maintain website security;
• Understand website usage;
• Measure advertising performance;
• Personalise aspects of the shopping experience; and
• Improve our website and Services.

Where required by law, non-essential cookies will only be placed after appropriate consent has been obtained.

Further information is available in our Cookie Policy.

Third-Party Websites

39. External Websites and Links

Our Services may contain links to third-party websites or online platforms.

We do not control how independent third-party websites collect or process personal information.

If you follow a link to an external website, you should review that organisation’s privacy and security policies before submitting personal information.

The inclusion of a third-party link does not necessarily mean that we endorse that organisation or its privacy practices.

Children

40. Children’s Privacy And Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you are a parent or guardian and believe that a child has supplied personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

41. Complaints About Your Personal Information

If you have concerns about how your personal information has been handled, please contact us first so that we can investigate.

Email: careerlibrary@hotmail.com

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.

Further information about privacy rights and complaints is available directly from the ICO.

Changes to This Privacy Policy

42. Updates

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Updates may also reflect;

• Changes to our business;
• New products or services;
• Changes to technology;
• Changes to Shopify functionality;
• Changes to service providers;
• Changes to how we process information; or
• Changes in applicable law.

Contact Us

43. Privacy Contact Details

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, these should be sent to;

Company name: The Career Library

Legal company name: Career Library Ltd
Company number: 17400897

Business address:
Suite 134
5 Charter House
Lord Montgomery Way
Portsmouth
PO1 2SN
United Kingdom

Email: careerlibrary@hotmail.com

For the purposes of applicable UK data-protection law, the organisation identified above is the data controller for personal information processed by The Career Library, except where another organisation such as Shopify acts independently as a controller for particular processing activities.

By using The Career Library’s website and Services, you acknowledge that you have been provided with information about how your personal information is collected and handled as described in this Privacy Policy.